Based off of the article: When Companies Should Invest in Training Their Employees — and When They Shouldn’t
Zealic's Cliff Notes
"According to one industry report, U.S. companies spent over $90 billion dollars on training and development activities in 2017, a year-over-year increase of 32.5 %."
Root causes for the necessity of training:
Issues with decision making
Narrowly distributed authority
No measurable expectations that employees make decisions
No technologies to quickly move information to those who needed it to make decisions
Here are three conditions needed to ensure a training solution sticks.
Internal systems support the newly desired behavior.
Having a system that explains and supports desired behaviors in a business.
Gamification can be very useful when trying to implement newly desired behaviors in a company. Behaviors are influenced by things like how priorities are established and maintained, what is valued and reinforced, and how performance is measured and rewarded. By giving employees a window into what is expected and how those expectations are evaluated and measure you can change desired behaviors.
There is commitment to change.
Understanding and acting on areas of change in a business that will positively impact the company.
Through gamified assessments and analytics, it can be easy for a company to find areas that could be improved.
The training solution directly serves strategic priorities.
Having a system that can explain and inform employees about the reasons and justifications for business initiatives.
Preparing employees with skills a knowledge about a new business strategy is important for the success of that initiative. By using gamification, you can give your employees a place to refresh their new knowledge and understand what they are doing and how it impacts the business.
Want to read the whole article?
Check out the full article in the link below:
Harvard Business Review
Originally Written by: Ron Carucci